Last Update Date: [September 7, 2023]

1. Cancellation Policy

Our customers' satisfaction is important to us. You can cancel your online orders under the following conditions:

a. Order Cancellation Time: To cancel your order, you must notify us within 24 hours of placing the order. Cancellation requests made within this period will be processed.

b. Cancellation: To cancel your order, you can contact us via [Customer Support Line / Email]. After cancellation, your payment will be refunded to your payment method.

2. Return Policy

If you are not satisfied with our products, you can return the product under the following conditions:

a. Return Period: You can submit your return request to us within 14 days after receiving the product.

b. Return Status: The products to be returned must be unused, their packaging must be undamaged and they must be in a salable condition.

c. Return Process: After creating your return request, you must send your products to [Return Address]. Once the refund is approved, your payment will be refunded to your payment method.

3. Exchange Policy

If you want to replace your product with a different product, you can request an exchange under the following conditions:

a. Exchange Period: You can submit your exchange request to us within 14 days after you receive the product.

b. Exchange Status: The product you want to exchange must be unused, its packaging undamaged and in a salable condition.

c. Exchange Process: After creating your exchange request, you must send your products to [Exchange Address]. When the exchange process is approved, the new product will be sent to you.

4. Communication

To get more information about cancellation, return or exchange or to submit your requests, please contact us via [Customer Support Line / Email].

This policy applies to products purchased through the "Sasel Boya" website or mobile application. It is recommended that you seek support from a professional legal advisor when necessary to comply with local laws and regulations in cancellation, refund and exchange transactions.